It's important to understand the status of your gifts and when they'll be available in your church's bank account. As you review your deposits, keep in mind that gifts sent with a credit card will be processed differently than with a bank transfer and even banks and credit unions may vary in terms of payout timing. To learn more about this, check out the information below about the timing and process for the "Status" section of the Transactions records.

Status

If you are wondering where your money is, it'll be key to keep an eye on the status section of the Transactions page. Keep in mind since we don't have access to your bank accounts, we can't actually see when your gifts are "deposited."

UNITED STATES

Pending: The gift has been accepted through your church's GivingFlow
Successful: The gift has been given the green light to be transferred by our processor--simply, this would be the equivalent of "your check is in the mail!"
Paid Out: The gift has been collected from your giver's bank account and has been sent from the processor to your church's bank account
Refunded: Your staff has manually refunded the gift to the giver
Failed: (ACH Only) The bank transfer didn't go through properly. In some cases this can be due to the giver mistyping their bank account details

CANADA

Pending: The gift has been accepted through your church's GivingFlow
Successful: The gift has been given the green light to be transferred by our processor and deposited into your account upon the next batch deposit.

Payout Timing

Credit & Debit Card: Next day (unless funds are held)
ACH*: 7-14 business days 

*Note: ACH (Bank Transfer) is an older process and takes significantly longer to process funds than a credit or debit card. 

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